Our high-quality large coffee mugs are printed in a permanent dye process and have absolutely no vinyl, which means these mugs will last a lifetime and your beautiful artwork will never fade.
COFFEE MUGS SPECIFICATIONS
Overall Size: 5 1/4"(L) x 4 3/8"(H) with handle
Holds 15 fluid oz.
Microwave and Dishwasher Safe
PHOTOS/ARTWORK: Please either attach the photo you would like printed in the personalization section, or send it to me via Etsy Messages with your order number. This will help me match up the order to the correct photo. If we have questions, we will contact you via Etsy Messages.
1. Please select your options carefully and fill out the personalization box with your
1. If you do not have any personalization, please put NONE in this box. It cannot be left
blank. If you are submitting personalization, like a recipe, just put RECIPE SENT VIA
EMAIL in the box.
2. Add the item to your cart and follow the checkout process.
If you need assistance please feel free to contact us via phone or email at 336-941-9707
or email@example.com and we will do our very best to assist you
IMPORTANT TO KNOW: EFFECTIVE JANUARY 1, 2023
****Purchasing express shipping will not decrease our processing times, is will simply decrease the amount of time shipping will take to get the item to you. Our processing times will still be 1-7 days***
ALL Orders over 1LB will ship UPS GROUND and may take a few extra days to arrive, based on your location. We are on the East Coast. (Shipping will take 1-7 Business Days) Please provide us with a physical address we DO NOT SHIP TO PO BOXES, and this will cause cancellation of your order.
Your tracking number will be provided to the email you used when placing your order once your order has shipped (Approx 5-7 business days is our standard processing time). If you require faster SHIPPING you can choose the EXPRESS options at checkout, however the higher shipping rates will be your responsibility and will not be covered by Rustic Route Designs.
We will use the most affordable shipping method for all free shipping options through Rustic Route Designs unless you opt to pay your own EXPRESS shipping.
If your order requires INTERNATIONAL SHIPPING- your shipping charges will be calculated at checkout and your tracking will be provided in an email when you order ships. We do not offer free International Shipping, and any Customs Fees will be the responsibility of the buyer. We use UPS international for All International orders as well as all Domestic.
WE CAN NOT CONTROL CARRIER DELAYS AS WE DO NOT HAVE THE ABILITY TO PREDICT OR PREVENT THESE DELAYS, therefore please do not review our Company negatively when the Carrier experiences a delay, as that is just not fair! We do everything we can to help and should not be held responsible for a delay we cannot control.
At Rustic Route Designs we make processing and shipping speed our top priority. We know that when you fall in love with a personalized product, you would like to receive it as soon as possible.
Orders will be produced and shipped within 1-7 business days; however, we usually produce and ship within 48 to 72 hours when it is not a busy time of year. It is important to remember that all time frames are ESTIMATES not a guarantee, however we do our very best to meet these time frames and will communicate with you if we are experiencing a delay.
Please watch for a welcome message within 24 hours of purchase for more exact estimates for your specific order.
WE DO NOT ACCEPT CANCELLATIONS-NO EXCEPTIONS
Due to recent activity we can no longer accept cancellations for any reason. We HIGHLY
recommend you read the details section and ask any questions you may have PRIOR to purchase.
We are always available to help answer your questions and will happily assist in any way that we can. I encourage you to ask any questions you may have BEFORE you order. I really appreciate it!
***We do not accept returns or exchanges for custom engraved products***
We gladly accept returns for non-custom engraved and printed products. Item/s must be shipped back to Rustic Route Designs within 3 days of delivery and all returns must have tracking. Return shipping is the responsibility of the buyer.
Rustic Route Designs
154 Dornach Way
Advance, NC 27006
We do offer wholesale rates in some cases. This is based on the product and quantity of the order.
When we can buy in large quantity, we forward that savings on to you in most cases. However, the engraving costs are still the same as our work load will not change with a larger orders. Please reach out to us via email with wholesale questions. Thank you!
We are typically not a Wholesaler, but will try to earn your business when we can.
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We are always available for questions, feel free to reach out via phone or email and we will get back to you as soon as possible.
We are a HANDMADE business and do not guarantee literal perfection. All our custom items are printed independently and can have a slight margin of error, as they are not printed millions of times or mass produced. Thank you for your kindness!